Return Policy

1. Introduction

At Chelvarepharionx, we are committed to your satisfaction with our products. This Return Policy outlines the terms and conditions under which you may return products purchased from our website at chelvarepharionx.world (the "Website"). Please read this policy carefully before making a purchase.

By purchasing products from our Website, you acknowledge that you have read, understood, and agree to be bound by this Return Policy. This policy complies with applicable consumer protection laws in Norway and the European Union, including the Consumer Rights Directive.

2. Your Right to Cancel (Cooling-Off Period)

In accordance with the Norwegian Consumer Purchase Act and EU Consumer Rights Directive, you have the right to cancel your order and return products within 14 days of receiving them, without providing any reason. This is known as the "cooling-off period" or "right of withdrawal."

2.1 How to Exercise Your Right to Cancel

To exercise your right to cancel, you must inform us of your decision to return the product by sending a clear written statement to:

Email: message@chelvarepharionx.world
Postal Address: Chelvarepharionx, Vitaminveien 4, 0485 Oslo, Norway
Phone: +47 23 00 12 00

Your notification should include:

• Your name and contact information
• Order number and date of purchase
• Description of the product(s) you wish to return
• Date of delivery
• Your reason for return (optional but appreciated)

2.2 Deadline for Cancellation

The 14-day cancellation period begins on the day you (or a third party designated by you, other than the carrier) receive the product. If you have ordered multiple products in one order that are delivered separately, the period begins on the day you receive the last product.

To meet the cancellation deadline, you must send your notification of cancellation before the 14-day period expires. You then have an additional 14 days from the date you notify us to return the product.

3. Return Eligibility Requirements

To be eligible for a return and refund, the following conditions must be met:

3.1 Product Condition

• Products must be unused, unopened, and in their original packaging
• All seals, safety seals, and protective wrapping must be intact and unbroken
• Products must be in the same condition as when you received them
• All original labels, tags, and documentation must be included

3.2 Hygiene and Safety Reasons

Due to health, hygiene, and safety regulations applicable to dietary supplements and consumable products, we cannot accept returns of products that have been opened, used, or where the seal has been broken. This is in accordance with Article 16(e) of the EU Consumer Rights Directive, which excludes the right of withdrawal for sealed goods that are not suitable for return due to health protection or hygiene reasons once unsealed.

3.3 Time Limit

Returns must be initiated within 14 days of receiving the product, and the product must be returned to us within 14 days of notifying us of your intention to return.

3.4 Proof of Purchase

You must provide proof of purchase, such as your order confirmation email or receipt.

4. Non-Returnable Items

The following items are not eligible for return:

• Products with broken seals or opened packaging
• Products that have been used or partially consumed
• Products returned more than 14 days after delivery
• Products that show signs of damage caused by misuse or improper storage
• Products purchased during special promotions or clearance sales (unless otherwise stated)
• Gift cards or promotional vouchers
• Products that are not in their original condition or are missing parts not due to our error

5. Return Process

5.1 Step-by-Step Return Instructions

To return a product, please follow these steps:

1. Contact Us: Notify us of your intention to return by email at message@chelvarepharionx.world or by phone at +47 23 00 12 00 within 14 days of receiving your order. Provide your order number and the reason for return.
2. Receive Return Authorization: We will review your request and, if eligible, provide you with return instructions and a Return Authorization Number (RAN).
3. Package the Product: Securely package the product in its original packaging, ensuring all items, accessories, and documentation are included. Include your Return Authorization Number inside the package.
4. Ship the Product: Send the package to the return address provided in our return authorization email. You are responsible for return shipping costs unless the return is due to our error (e.g., defective or incorrect product).
5. Track Your Return: We recommend using a trackable shipping method and purchasing shipping insurance, as we cannot guarantee receipt of returned items without proof of delivery.

5.2 Return Shipping Address

Products should be returned to:
Chelvarepharionx
Returns Department
Vitaminveien 4
0485 Oslo, Norway

Please do not send products back without first contacting us and receiving a Return Authorization Number.

6. Return Shipping Costs

6.1 Customer Responsibility

If you are exercising your right to cancel within the 14-day cooling-off period for reasons other than product defects or our error, you are responsible for the direct cost of returning the products to us.

6.2 Our Responsibility

We will cover return shipping costs if:

• The product is defective or damaged upon arrival
• We sent you the wrong product
• The product does not match the description on our Website

In such cases, please contact us immediately, and we will provide a prepaid return label or reimburse your return shipping costs upon receipt of the returned product.

6.3 Risk of Loss

You are responsible for the product until it reaches us. We recommend using a tracked and insured shipping method. We are not responsible for products lost or damaged during return shipment.

7. Refund Process

7.1 Inspection and Processing

Once we receive your returned product, we will inspect it to ensure it meets the return eligibility requirements outlined in this policy. This inspection typically takes 3-5 business days.

If the return is approved, we will process your refund. If the return does not meet our eligibility requirements, we will contact you to discuss options, which may include returning the product to you at your expense.

7.2 Refund Amount

If your return is approved, you will receive a refund for:

• The purchase price of the returned product(s)
• The standard shipping costs you paid for the original delivery (if you are exercising your right to cancel within the 14-day period)

The following will not be refunded:

• Return shipping costs (unless the return is due to our error)
• Any premium or expedited shipping costs you chose at checkout (only standard shipping costs are refunded)

7.3 Refund Method and Timing

Refunds will be issued to the original payment method used for the purchase. Depending on your payment provider, it may take 5-10 business days for the refund to appear in your account after we process it.

We will process your refund within 14 days of receiving the returned product, or within 14 days of receiving proof that you have sent the product back, whichever is earlier.

7.4 Refund Notification

You will receive an email confirmation once your refund has been processed. If you do not receive your refund within the expected timeframe, please:

1. Check your bank account or credit card statement
2. Contact your payment provider, as processing times may vary
3. Contact us at message@chelvarepharionx.world if you still have not received your refund

8. Defective or Damaged Products

8.1 Reporting Defects or Damage

If you receive a product that is defective, damaged, or not as described, please contact us immediately at message@chelvarepharionx.world or +47 23 00 12 00. Please provide:

• Your order number
• A description of the defect or damage
• Photographs of the product and packaging (if applicable)
• Date of delivery

8.2 Our Response

We will investigate your claim and, if verified, offer one of the following remedies at our discretion or your preference:

• A full refund, including original and return shipping costs
• A replacement product at no additional cost
• A partial refund or store credit

8.3 Time Limit for Reporting

Defects or damage must be reported within 7 days of receiving the product. Claims reported after this period may not be eligible for remedy unless the defect was not reasonably discoverable within that timeframe.

9. Incorrect Products

If we send you the wrong product, please contact us immediately at message@chelvarepharionx.world. We will arrange for the correct product to be sent to you at no additional cost and provide a prepaid return label for the incorrect item. You will not be charged for return shipping in this case.

10. Exchanges

We do not offer direct product exchanges. If you wish to exchange a product for a different item, you must return the original product for a refund (subject to this Return Policy) and place a new order for the desired product.

If you need a replacement for a defective or damaged product, please see Section 8 above.

11. Cancellation Before Shipment

If you wish to cancel your order before it has been shipped, please contact us immediately at message@chelvarepharionx.world or +47 23 00 12 00. If we have not yet processed your order for shipment, we will cancel it and issue a full refund.

Once an order has been shipped, the standard return process outlined in this policy applies.

12. Refused Deliveries

If you refuse delivery of your order without a valid reason, you may be responsible for return shipping costs and restocking fees. We reserve the right to deduct these costs from your refund.

13. Consumer Rights

This Return Policy does not affect your statutory rights under Norwegian and EU consumer protection laws. In addition to the rights outlined in this policy, you have legal rights under the Norwegian Consumer Purchase Act and EU Consumer Rights Directive, including:

• The right to receive products that conform to the contract
• The right to remedies for non-conforming products (repair, replacement, price reduction, or cancellation)
• Legal guarantee rights for a minimum of 2 years from delivery

If you believe a product is defective or does not conform to the contract, you may have additional rights beyond those described in this policy. For more information about your statutory rights, please contact the Norwegian Consumer Council (Forbrukerrådet) or visit their website.

14. Restocking Fees

We do not charge restocking fees for returns that meet the eligibility requirements outlined in this policy. However, if a product is returned in a condition that does not meet our requirements (e.g., opened, used, or damaged), we reserve the right to deduct a restocking fee from your refund or refuse the return.

15. International Returns

If you are located outside Norway, the same return policy applies, but please note:

• You are responsible for all return shipping costs and any customs duties or taxes
• Return shipping times may be longer
• We recommend using a tracked and insured shipping method
• Refunds will be issued in the original currency of purchase

Please contact us before returning international orders to ensure proper processing.

16. Force Majeure

We shall not be liable for any delays or failures in processing returns or refunds due to circumstances beyond our reasonable control, including but not limited to natural disasters, pandemics, strikes, transportation disruptions, or government actions.

17. Changes to This Return Policy

We reserve the right to modify this Return Policy at any time. Changes will be effective immediately upon posting on our Website. The "Last Updated" date at the top of this policy indicates when it was last revised.

Your continued use of our Website and purchase of products after any changes constitutes your acceptance of the updated Return Policy. We encourage you to review this policy periodically.

18. Contact Us

If you have any questions about this Return Policy or need assistance with a return, please contact us:

Chelvarepharionx
Vitaminveien 4, 0485 Oslo, Norway
Email: message@chelvarepharionx.world
Phone: +47 23 00 12 00

Our customer service team is available to assist you and will respond to your inquiry as promptly as possible. We are committed to ensuring your satisfaction and resolving any issues you may have.